Terms of service

Welcome to Art Savvy. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it. Please read these terms carefully before browsing our website or placing an order.

For the purpose of these Terms & Conditions, “Art Savvy,” “we,” “us,” and “our” refer to the business operating the Art Savvy website. “User,” “Customer,” and “Buyer” refer to any individual accessing our website or purchasing products from us.

1. General Terms

• By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions and our applicable website policies.
• You confirm that you are at least 18 years old or are accessing the website and making purchases under the supervision and consent of a parent or legal guardian, where applicable.
• These terms apply to all purchases and transactions made through the Art Savvy website.
• We reserve the right to update or revise these terms from time to time. Updated terms will be published on our website.
• Any changes to an order or any special arrangements must be confirmed by Art Savvy in writing to be considered valid.

2. Product Specifications & Display

• We make every reasonable effort to ensure that product descriptions, photographs, dimensions, colours, and other specifications displayed on our website are as accurate as possible.
• Actual product colours and appearance may vary slightly depending on your device, screen resolution, brightness, and display settings.
• Products that are handcrafted or made using natural materials may have minor variations in colour, texture, shape, pattern, or finish. Such variations are inherent characteristics of these products and may not be considered defects.
• Product images, photographs, illustrations, and descriptions are intended to provide a representative view of the products. Minor differences between the images and the delivered product may occur.
• Customers are encouraged to review the product descriptions, specifications, size guides, and other relevant information before placing an order.
• Any material-specific information, including care instructions and product composition, will be provided wherever applicable.

3. Pricing, Orders & Taxes

• All product prices displayed on our website are the prices applicable at the time of placing the order, unless otherwise stated.
• Prices, product availability, promotional offers, and discounts may change from time to time. Changes to prices or promotions will not ordinarily apply retrospectively to completed purchases.
• An order confirmation indicates that your order has been received. Art Savvy reserves the right to review and, where justified, cancel an order in cases such as pricing errors, stock unavailability, suspected fraud, or other legitimate operational reasons.
• If an order is cancelled after payment has been received, any eligible refund will be processed to the original payment method, subject to applicable law and the circumstances of cancellation.
• Applicable shipping charges, Cash on Delivery (COD) fees, payment-related charges, and other additional costs, where applicable, will be displayed at checkout before the order is completed.
• Prices for domestic orders will include applicable taxes as required by law, unless otherwise specified.
• For international orders, customers may be responsible for customs duties, import taxes, and other charges imposed by the destination country, where applicable.
• We reserve the right to verify the information provided by customers and to take appropriate action if information is inaccurate, misleading, or associated with suspected fraudulent activity.
• Product descriptions, specifications, and availability may be updated from time to time to reflect current information.

4. Payments & Personal Information

• Customers must provide accurate information necessary to process payments, fulfil orders, and arrange delivery.
• Payments may be processed through third-party payment gateways and other payment methods made available at checkout.
• Customers should use payment methods they are authorised to use and must comply with the applicable terms of their payment provider.
• Art Savvy does not intend to store complete payment card details on its own systems when payments are processed through third-party payment gateways. Payment information is handled according to the relevant payment provider's security practices and terms.
• Personal information collected during browsing, account registration, checkout, or customer support interactions will be handled in accordance with our Privacy Policy and applicable laws.
• Customer information may be used for order processing, payment verification, shipping, customer support, and other purposes disclosed in our Privacy Policy.
• Customers are responsible for maintaining the confidentiality of their account credentials, where applicable, and for notifying us of any suspected unauthorised account activity.

5. Shipping & Delivery

• Our Shipping Policy explains the applicable dispatch timelines, shipping charges, tracking procedures, and delivery conditions.
• By placing an order, customers acknowledge the terms of our Shipping Policy.
• Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.
• Customers are responsible for providing a complete and accurate delivery address, PIN code, and contact number.
• If a shipment cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or re-delivery charges may apply where permitted by law.
• Art Savvy will make reasonable efforts to assist customers with delivery-related issues and shipment tracking.
• Nothing in this section excludes any rights or remedies available to customers under applicable consumer protection laws.

6. Returns, Exchanges, Refunds & Product Availability

• All return, exchange, replacement, and refund requests are governed by our applicable Return & Exchange Policy.
• Customers should review the policy before placing an order, as eligibility may depend on the nature of the issue and the supporting evidence provided.
• Where an item is damaged or an incorrect product has been delivered, customers must follow the reporting procedure and timelines specified in our Return & Exchange Policy.
• If a product becomes unavailable after an order has been placed, we will inform the customer and, where appropriate, discuss available options, which may include an alternative product or cancellation.
• Where a cancellation qualifies for a refund, the refund will be processed in accordance with the applicable policy and law.
• Repair services, if offered for a particular product, will be subject to product eligibility, inspection, availability of parts, and any applicable repair charges communicated to the customer.
• Product damage caused by misuse, improper handling, unauthorised alterations, or failure to follow care instructions may not qualify for a free repair or replacement, subject to applicable law.
• Nothing in these terms limits any mandatory consumer rights available under applicable law.

7. Intellectual Property & Restrictions

• All website content, including text, product photographs, graphics, logos, illustrations, designs, videos, and other materials, is owned by Art Savvy or used with appropriate permission, unless otherwise stated.
• No content from our website may be copied, reproduced, distributed, modified, republished, or used commercially without prior written permission from the relevant rights holder.
• Purchasing a product does not transfer ownership of any intellectual property associated with the product, brand, or website.
• Unauthorised use of our intellectual property may result in appropriate legal action.
• Users must not misuse our website, attempt unauthorised access, interfere with website functionality, or engage in unlawful, fraudulent, or harmful activities.

8. Suspension & Termination of Access

Art Savvy reserves the right to restrict, suspend, or terminate access to its website or user accounts where reasonably necessary, including in cases involving:

• Violation of these Terms & Conditions or other applicable website policies.
• Suspected fraudulent, unlawful, or abusive activity.
• Attempts to compromise website security or disrupt its operation.
• Requirements imposed by applicable law or lawful directions from competent authorities.

Any action taken under this section will be subject to applicable laws and any mandatory customer rights.

9. Third-Party Services & Links

• Our website may include links to third-party websites, payment gateways, courier services, or other external platforms for customer convenience.
• Art Savvy does not control third-party websites or services and is not responsible for their independent content, privacy practices, or terms.
• Customers are encouraged to review the applicable terms and privacy policies of third-party services before using them.

10. Limitation of Liability

• Art Savvy will make reasonable efforts to maintain accurate product information, reliable website access, and appropriate order fulfilment processes.
• To the extent permitted by applicable law, Art Savvy will not be responsible for indirect losses arising from circumstances beyond its reasonable control.
• Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law, including mandatory consumer rights.

11. Notices & Legal Jurisdiction

• Customers may contact Art Savvy using the contact details published on our website for queries, complaints, or other communications relating to these terms.
• We may communicate with customers using the email address, telephone number, or other contact information provided during checkout or account registration.
• These Terms & Conditions are governed by the laws of India.
• Any disputes arising in connection with these terms will be handled by the competent courts having jurisdiction under applicable Indian law.

12. Updates to These Terms

Art Savvy reserves the right to revise or update these Terms & Conditions when necessary. Changes will be published on our website, and customers are encouraged to review this page periodically.

Agreement to Terms

By accessing the Art Savvy website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the applicable terms and policies, subject to your rights under applicable law.