Refund policy

At Art Savvy, we take pride in the quality, craftsmanship, and attention to detail that goes into our products. Each piece is carefully crafted and inspected by our team to ensure it meets our quality standards.

As our products may involve handcrafted elements and natural materials, minor variations in colour, texture, finish, or appearance may occur from one piece to another. Colours may also appear slightly different depending on lighting conditions and individual screen settings.

Returns and exchanges are accepted only if the product is received in a damaged condition or an incorrect product has been delivered. We request customers to carefully review the following policy before placing an order.

1. Eligibility for Returns & Exchanges

A return or exchange request will be considered only if the following conditions are met:

  • The product is delivered in a damaged condition or a different product has been received.
  • The product remains unused and is returned with its original packaging, tags, labels, and barcode intact, wherever applicable.
  • The issue is reported in writing within 24 hours of receiving the order.
  • An unedited unboxing video showing the package opening and the damaged or incorrect product must be provided. The video must be continuous, without cuts or pauses, to help our team verify the claim.
  • All requests must be submitted through the customer support email address provided on the Art Savvy website.

Requests submitted after the specified 24-hour period or without the required supporting evidence may not be eligible for consideration.

2. Return & Exchange Process

  • Our Quality Assurance team will review the request, photographs, unboxing video, and other relevant details to determine eligibility.
  • If an order contains multiple products, only the item or items confirmed to be damaged or incorrectly delivered will be eligible for replacement.
  • Once the request is approved, our team will share the return instructions and any necessary details for sending the product back.
  • Customers must follow the return instructions provided by our team to ensure the request is processed correctly.
  • After the returned product is received and inspected, an approved replacement will be dispatched at Art Savvy's expense.

Please contact our customer support team before returning any product. Returns sent without prior approval or authorization may not be accepted.

3. Exclusions from the Policy

The following conditions are not eligible for returns, exchanges, or refunds under this policy:

  • No refunds: Art Savvy offers a replacement for eligible damaged or incorrectly delivered products. Refunds are not offered under this policy.
  • Same-design replacement: Approved claims for damaged or incorrectly delivered products will be resolved by replacing the item with the same design, subject to availability.
  • Change of mind: Returns or exchanges due to a change of mind, personal preference, or dissatisfaction with the chosen design are not accepted.
  • Sizing issues: Returns and exchanges due to sizing or fit issues are not accepted, wherever applicable. Customers are advised to review the relevant size guide before placing an order.
  • Used or altered products: Products that have been used, tampered with, intentionally damaged, or returned without their original packaging and applicable tags may not qualify.
  • Minor variations: Since certain products may be handcrafted or made using natural materials, minor variations in colour, texture, pattern, or finish compared with website photographs are not considered defects.
  • Invalid claims: Art Savvy reserves the right to decline a request if the submitted evidence does not establish that the product was damaged or incorrectly delivered.

4. Undelivered Orders

  • If a prepaid order cannot be delivered after three delivery attempts by the courier partner, the order may be returned to Art Savvy. Refunds will not be issued solely because the shipment was returned following unsuccessful delivery attempts, subject to applicable law.
  • In exceptional circumstances, where a genuine reason for non-acceptance of the package is established, re-shipment may be considered at the customer's expense.
  • Customers are responsible for providing accurate delivery details and remaining available to receive their orders.

5. Customer Support

For any questions or assistance regarding returns and exchanges, please contact Art Savvy through the customer support email address listed on our website.

6. Policy Updates

Art Savvy reserves the right to revise, update, or modify this Return & Exchange Policy from time to time. The latest version will be published on our website.

By placing an order on the Art Savvy website, you acknowledge that you have read and understood this Return & Exchange Policy, subject to applicable consumer protection laws.